Term & Conditions


The present conditions of sale apply to the distance-selling operation of Bonsai Europe Publications VOF (us) and cover all sales to its customers (you) through the www.bonsaifocus.com website as well as orders posted to our administration. We reserve the right to amend the present conditions of sale at any time.


Product prices are given in Euros and are exclusive of postage and packaging costs. For all consignments to be shipped outside the EEC, invoices are automatically calculated exclusive of taxes. Any customs duties, other local taxes, import duties or state taxes that may apply are your sole responsibility and are not payable by us. Orders are payable in Euros only, as indicated on the website. Pounds Sterling & US dollars prices are only indicativ. Bonsai Europe Publications reserves the right to change its prices at any time, although products will be invoiced at the price in effect when the order was placed, subject to availability. Information relating to prices and product availability is liable to change and is given by way of guidance only.


To place an order and to enter into a legally binding contract with us, you must be over 18 years old. We reserve the right to refuse to accept your order if we find that you are in breach of these Terms and Conditions. We will accept your order subject to the present conditions of sale. Contract details are given in English and are those in force at the time of delivery. 


Clicking the 'Confirm' button at the end of the ordering process acknowledges that you agree to the order as well as to the present general terms and conditions, in their entirety and without exception. Data recorded by Bonsai Europe Publications constitutes proof of all transactions between Bonsai Europe Publications and its customers. Data recorded by the payment system constitutes proof of financial transactions.


Products and prices are valid as advertised on bonsaifocus.com subject to stock availability. Information on product availability is provided when you place an order online. These details are given for information purposes only and are not binding. Should a product be unavailable after you have placed your order, we will let you know as soon as possible by e-mail or by post. In this instance you can ask for your order to be cancelled or exchanged by contacting us. If only part of the order is available, partial delivery will be executed. Only goods that are delivered will be charged for.


Products are delivered to the delivery address given when the order was placed. Delivery times for order processing, packaging and transportation, see shipping & delivery. Orders will be processed only when your payment has cleared. Delivery times are calculated from the date your payment clears and may therefore differ from times indicated when you placed your order.
Insured delivery; Your parcel will be send registered and insured. Be aware that In some cases we have made special deals with shippers that may result in cheaper insured shipping then normal (uninsured) postage.
Uninsured delivery;  Your parcel will be sent by normal post. It is NOT registered. Bonsai Focus cannot be held responsable if the parcel gets lost. Shipping will be at your risk. If you want the parcel to be registered and insured choose the option: "with insurance". Be aware that In some cases we have made special deals with shippers that may result in cheaper insured shipping then normal postage.

Postage and Packing

It is a good idea to combine several items in one order rather than order items individually. We are unable to combine orders placed separately and you will thus be liable to pay carriage costs for each order. 


In the unlikely event that an issue is lost in the normal post during a running subscription period (3-6 issues), it will be replaced no more than once for free. 


You have a choice of payment methods. You can pay by credit card: Visa, MasterCard; Paypal, by SEPA direct debit or by banker’s draft, depending on your region. The payment methods are mentioned on the website. On your bank statement, payments will be debited to Bonsai Europe VOF. All transactions are completed in a secure environment (Ogone) that is compatible with SSL standards.

Direct debit

The direct debit option is only available for SEPA  (Single European  Payment Area) countries. By choosing this options you allow Bonsai Europe Publications to debit your bank account for total amount of your orders. If your order contains a subscription your account will be debited each year automatically. Cancellation of your subscription also stops the direct debiting of your account.

Banker’s draft

Payment direct into one of our bank accounts should be made without charges to Bonsai Europe Publications (the beneficiary), otherwise we'll have to decrease the number of issues in your subscription accordingly, or hold the shipping until payment is complete.


Checks are only accepted in US Dollars, issued in the USA or Canada and send to our USA branch office: Bonsai Focus, 1640 Irvin Street, Vienna VA 22182-2118, U.S.A.


In the case that an invoice is not paid within the terms of payment, we will send a reminder. If it crosses your payment in the mail, ignore it; international mail is not always prompt. 

Address change

In case of a change of address go to My Account as soon as you know what your new address will be. We need it at least 4 weeks before the next issue of Bonsai Focus is published to make the changes in time.

Condition of ownership

All goods remain the property of Bonsai Europe Publications until receipt of payment in full, including added interest if appropriate. This provision does not affect transfer to the customer of all risks of loss or damage from the moment the goods leave our premises.

Exchange and refunds

Goods supplied by Bonsai Europe Publications are new and guaranteed. You have 7 working days from the date of receipt to return the product. If it does not meet your expectations, you will be liable for the cost of return postage. Cancellations can be made on the date of purchase and your credit card can be refunded, otherwise a refund will be made by or banker’s draft upon receipt of the returned goods.
Goods should be returned in their original packaging to the address stated in the return goods confirmation.


Your use and browsing of the site is at your risk. This site (including all content and functions made available on or accessed through this site) is provided "as is." To the fullest extent permissible by law, with regard to the content on this site, Bonsai Europe Publications makes no representations or warranties of any kind whatsoever for the accuracy, merchantability, fitness for a particular purpose or non-infringement of any content published on or available through the site, that the server that makes this site available is free of viruses or other components that may infect, harm or cause damage to your computer equipment or any other property when you access, browse, download from or otherwise use the site Under no circumstances, including but not limited to Bonsai Europe Publications negligence, will Bonsai Europe Publications, or any other party involved in creating, hosting or delivering the site, be liable for any direct, indirect, incidental, consequential, special, punitive or other damages whatsoever arising out of your access to, or use of, the site, even if Bonsai Europe Publications has been advised of the possibility of such damages. Please note that some jurisdictions may not allow the exclusion of implied warranties or conditions, so some of the above exclusions may not apply to you. Check your local laws for any restrictions or limitations regarding the exclusion of implied warranties. Bonsai Europe Publications also assumes no responsibility, and will not be liable for any damage to or viruses that may infect your computer equipment or other property, or for any loss or corruption of data on account of your access to, use of, or browsing in the site, or your downloading of any materials, data, text, images, video, or audio from the site.


Copyright © Bonsai Europe Publications 2004. All rights reserved. It is strictly prohibited to copy, redistribute, republish or modify any materials or software contained on the Bonsai Europe Publications web site or in subsequent support without the prior written consent of Bonsai Europe Publications. Bonsai Europe Publications does everything possible in its power to give you accurate and up to date information on this web site. We are not liable in any way for any inconsistencies or inaccuracies or any consequences following. We can change prices, descriptions, illustrations, text etc. at any time without notice.

Intellectual Property

All text, notes, illustrations and images reproduced on bonsaifocus.com are the copyright of the author and are protected by intellectual property law worldwide. In accordance with the provisions of Intellectual Property legislation, private use only is permitted and any other use without the prior authorisation of Bonsai Europe Publications is an infringement of the author's copyright and a violation of intellectual property rights.


All products offered for sale are subject to the requirements of EEC law. Bonsai Europe Publications Publications cannot be held responsible for any failure to meet the requirements of the legislation of any other country where products are delivered. Bonsai Europe Publications cannot be held responsible in the event of force majeure, political upheaval, total or partial strike action affecting in particular postal services, transportation and/or communications services, flood and fire.

Applicable law

This Agreement shall be construed and performed in accordance with and shall be governed by Dutch law and you should submit to the jurisdiction of the Dutch Courts.

Bonsai Europe Publications | The Hague | The Netherlands | December 2007.