Ordering, Shipping & Delivery
I forgot my password. What now?
If you forgot your password apply for a new one. Click on Forgot your Password, fill in your e-mail address and submit.
If you are NOT a Bonsai Focus subscriber and your account showed no activity since 2013 your account has been deleted; Create a new account.
Post- / Zip code
For delivery we need your correct address! Especially the postal/zip code is important. You can look up the template in the Post- / Zip codes.
Parcel shipping (with Track & Trace)
Allows your package to be followed by a Track & Trace code. This option is usually more expensive. However, it can occur that Package shipping is cheaper then postal shipment, because we have made special arrangements with carriers. We will e-mail you the Track & Trace code.
Postal shipping (without Track & Trace)
Your order will be sent by regular mail and is not registered. This shipping method is usually cheaper, but Bonsai Focus is not responsible for the loss of a shipment. Subscriptions are always sent by regular mail.