FAQ
Activation email not received. I forgot my username and/or password. What now? How do I change my username and or password? I have tried to apply for a new logon details, but didn't receive an e-mail. What now? What does the message "E-mail address does not exist." mean? When can I expect the first issue of my printed subscription? In what currencies can I pay? What is the security code? What is the status of my subscription? Where can I see my discount? How do I change the address of my SUBSCRIPTION? How do I change the details of my ACCOUNT? How do I renew my subscription? Can I order more than one subscription and have it send to different addresses? How do I order a gift subscription? How do I order a recurring subscription? How do I change the newsletter settings? What are the payment options? What is the password in Verified by Visa? What is MasterCard Secure Code? From which issue is Bonsai Focus E-magazine availble? Can I download the Bonsai Focus E-Magazine edition? Which issues do I get when I take an E-Magazine subscription? Can I view other back isues when I have an E-Magazine subscription? Can I view the Bonsai Focus E-Magazine on my I-Pad or I-Phone? Costs for check payments.
Credit card charges / payments.In some countries (recently also the USA) credit card companies have changed their sales conditions policy, without members realizing the consequences.
Since the Bonsai Focus administration is based in the Netherlands, payments that are made from outside the Netherlands can be considered by some credit card companies to be foreign payments. As a result, credit card companies are charging their customers an extra fee for these payments. The fee can vary by country, by credit card company, or by type of card.
For example; a Bonsai Focus subscription costs US $ 60. As an American citizen you order a subscription online and you can be charged on your credit card $ 60 + 0.95 extra costs. In total $ 60.95. Some credit card companies clearly state the costs separately on your statement; however, others just charge you the total amount without explanation. In this case you might think that Bonsai Focus is charging more than it should, which leads to misunderstandings.
We strongly advice that you to check your statement carefully and, if discrepancies occur, first check with your credit card company their foreign payments' policy.
Since the Bonsai Focus administration is based in the Netherlands, payments that are made from outside the Netherlands can be considered by some credit card companies to be foreign payments. As a result, credit card companies are charging their customers an extra fee for these payments. The fee can vary by country, by credit card company, or by type of card.
For example; a Bonsai Focus subscription costs US $ 60. As an American citizen you order a subscription online and you can be charged on your credit card $ 60 + 0.95 extra costs. In total $ 60.95. Some credit card companies clearly state the costs separately on your statement; however, others just charge you the total amount without explanation. In this case you might think that Bonsai Focus is charging more than it should, which leads to misunderstandings.
We strongly advice that you to check your statement carefully and, if discrepancies occur, first check with your credit card company their foreign payments' policy.
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