FAQ
Activation email not received. I forgot my username and/or password. What now? How do I change my username and or password? I have tried to apply for a new logon details, but didn't receive an e-mail. What now? What does the message "E-mail address does not exist." mean? When can I expect the first issue of my printed subscription? In what currencies can I pay? What is the security code? What is the status of my subscription? Where can I see my discount? How do I change the address of my SUBSCRIPTION? How do I change the details of my ACCOUNT? How do I renew my subscription?
Can I order more than one subscription and have it send to different addresses?Yes. Take the following steps:
Make sure you are registered and logged on to your account.
Click on webshop in the menu bar.
Click on subscriptions.
Choose the type, number of issues, language and recurring option.
Next click on Add to shopping cart.
Now you'll see the subscription is added to the shopping cart.
Click on Next
Add the address of the extra subscription by clicking on Click here to add an address
Tick the small box in front of the extra subscription's address. The extra subscription's address is now attached to your account.
The shopping cart will now show you all details.
Proceed by ticking I agree to the sales conditions.
Next choose your payment method and finish your payment in the secured Ogone platform.
Repeat these steps for each subscription you want to add to your account.
When a subscription is activated you'll see it in My BF
Make sure you are registered and logged on to your account.
Click on webshop in the menu bar.
Click on subscriptions.
Choose the type, number of issues, language and recurring option.
Next click on Add to shopping cart.
Now you'll see the subscription is added to the shopping cart.
Click on Next
Add the address of the extra subscription by clicking on Click here to add an address
Tick the small box in front of the extra subscription's address. The extra subscription's address is now attached to your account.
The shopping cart will now show you all details.
Proceed by ticking I agree to the sales conditions.
Next choose your payment method and finish your payment in the secured Ogone platform.
Repeat these steps for each subscription you want to add to your account.
When a subscription is activated you'll see it in My BF
How do I order a gift subscription? How do I order a recurring subscription? How do I change the newsletter settings? What are the payment options? What is the password in Verified by Visa? What is MasterCard Secure Code? From which issue is Bonsai Focus E-magazine availble? Can I download the Bonsai Focus E-Magazine edition? Which issues do I get when I take an E-Magazine subscription? Can I view other back isues when I have an E-Magazine subscription? Can I view the Bonsai Focus E-Magazine on my I-Pad or I-Phone? Costs for check payments. Credit card charges / payments. Symbols used in our web site.