FAQ
Activation email not received.
I forgot my username and/or password. What now?If you forget your username or password apply for a new one. Click on Forgot your password, fill in your e-mail address, the security code and click on submit. You'll receive new logon details by e-mail.
The mail should arrive in your mailbox within a few minutes.
If it doesn't, check your SPAM box. Some SPAM filters do not accept the activation mail and put it in your SPAM box. Your SPAM filter should accept mail from bonsaifocus.com
If you don't receive the mail within 24 hours, please contact our administration.
The mail should arrive in your mailbox within a few minutes.
If it doesn't, check your SPAM box. Some SPAM filters do not accept the activation mail and put it in your SPAM box. Your SPAM filter should accept mail from bonsaifocus.com
If you don't receive the mail within 24 hours, please contact our administration.
How do I change my username and or password?
I have tried to apply for a new logon details, but didn't receive an e-mail. What now?
What does the message "E-mail address does not exist." mean?
When can I expect the first issue of my printed subscription?
In what currencies can I pay?
What is the security code?
What is the status of my subscription?
Where can I see my discount?
How do I change the address of my SUBSCRIPTION?
How do I change the details of my ACCOUNT?
How do I renew my subscription?
Can I order more than one subscription and have it send to different addresses?
How do I order a gift subscription?
How do I order a recurring subscription?
How do I change the newsletter settings?
What are the payment options?
What is the password in Verified by Visa?
What is MasterCard Secure Code?
From which issue is Bonsai Focus E-magazine availble?
Can I download the Bonsai Focus E-Magazine edition?
Which issues do I get when I take an E-Magazine subscription?
Can I view other back isues when I have an E-Magazine subscription?
Can I view the Bonsai Focus E-Magazine on my I-Pad or I-Phone?
Costs for check payments.
Credit card charges / payments.
Symbols used in our web site.


